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Published: 15/04/2015

Content customers guaranteed with the Renewable Energy Consumer Code

If you’re thinking about installing a renewable heating system in your home, we understand that this is not a decision you’re going to make overnight. Although the system is likely to save you money on energy bills in the long run, there is an initial cost. To help give you peace of mind, the Renewable Energy Association created the Renewable Energy Consumer Code (RECC).

The Consumer Code, backed by the Trading Standards Institute, sets the high standards that all member organisations must abide by. When you are looking for a company to supply and install your new renewable heating system you should look for the RECC logo. The use of this logo signifies that the company has agreed to abide by the high standards set by the Consumer Code and if you utilise this company’s services you’ll benefit from excellent consumer protection.

The RECC has close ties with the Microgeneration Certification Scheme (MCS). You can find out more about that here. Only renewable heating systems that are installed by companies that are registered both with the RECC and the MCS are eligible for the renewable heat incentive. This is because it’s necessary for all MCS heat pump installers to also belong to a Trading Standards Institute approved Consumer Code. At the time of writing, the RECC is the only one.

The purpose of the RECC is to make sure that you have as much information as you need when thinking about buying a renewable heating system, such as a heat pump, so that you’re able to make an informed decision. You should not be pressured into buying or feel like you have to make a snap decision. The Code also makes sure that your deposit is protected should something happen to the company, and that the work undertaken is covered by a warranty.

The Energy Saving Trust says that “the Code ensures that MCS-certified installers:

  • are forbidden to use high-pressure selling or inducement to force quick buying decisions
  • provide consumers with a [fourteen-day] cooling-off period regardless of the method of sale
  • explain certain information to consumers both in writing and verbally
  • give realistic estimates of the likely performance of the product in a way that can be understood by consumers
  • provide a workmanship warranty for a minimum of two years”


The Reina Group is a fully-signed up member of the RECC, and we are approved by the MCS to install heat pump systems. Both schemes offer our customers consumer protection so they can rest assured that their installation will be done to the highest standard. There is insurance cover in place should the worst happen and we go out of business or something goes wrong.

Aside from our RECC and MCS membership, there are many other reasons why you should come to the Reina Group for your heat pump:

  • Manufacturer’s training giving us approved installer status
  • Liability insurance to cover design work
  • Many happy customers – see case studies
  • Reputation for troubleshooting and repairing other companies’ mistakes


If you’re thinking of having a heat pump system installed, take a look at our FAQs.