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MCS Heat Pump Installation

Heat Pumps are more energy efficient than conventional methods of heating your home. If you are looking to make home improvements or are building your dream home and want to reduce your carbon footprint and your energy bills, Heat Pumps offer an excellent solution. They are suited to a variety of different building types and locations and can offer a cost-effective and environmentally friendly way of keeping your home, office or other business premises warm.

Why Choose the Reina Group?

  • The Reina Group are at the forefront of renewable Heat Pump installation and design in Kent, the wider South East and London.
  • We are MCS approved for all Heat Pump installations which gives greater consumer protection and allows our installations to be eligible for government grants.
  • We send indicative quotes almost immediately, using our state-of-the-art software.
  • We provide excellent Heat Pump maintenance and servicing support for our installations.
  • Our highly skilled engineers are professional, experienced and courteous.
  • Our dynamic team have great vision and offer value engineering solutions.
  • We offer both approved installation & servicing programmes relating to the industry’s leading manufacturers, for both Air and Ground Source Heat Pumps. This includes brands such as Thermia, Daikin, Nibe, Vaillant, Stiebel Eltron, Kensa, and Mitsubishi.

Contact the Reina Group Heat Pump team on 01303 248648 or email us at for further details. We can supply an indicative quote on how much the initial cost of the Heat Pump installation is with our Instant HP Quote. Homeowners can also apply for the Government Grant to help with the installation costs through the Boiler Upgrade Scheme (BUS).  Find our more.

What is a Heat Pump?

A heat pump is a low cost and environmentally friendly way to provide heating and hot water to your home. By harnessing renewable energy, you can reduce both your heating bills and your impact on the environment.

What is the difference between Air and Ground Source Heat Pumps?

As the name suggests, Air Source Heat Pumps extract heat directly from the air. Ground Source Heat Pumps extract heat from the ground via brine running through underground pipes, either laid horizontally in trenches or vertically in boreholes.

The choice between an Air or Ground Source Heat Pump depends on your specific requirements, the size and nature of your property. The main factor when considering a Ground Source Heat Pump is whether your property has enough land to accommodate the ground loop trenches. This groundwork generally makes them a more expensive option.

Which Heat Pump installation is right for you?

Choosing which heat pump type is best for you depends on many factors, including the size of a property, type of building and what it is used for. The process is also a factor, with ground source options proving popular for new build properties where they can be fitted during the building process, and air source models being a less intrusive option for existing homes.

A comprehensive guide to Heat Pumps

In this guide we will tell you about measures you can take to improve your home’s energy efficiency, explain how heat pumps work and how you can benefit from them, as well as providing advice and tips.

Frequently Asked Questions

How does a Heat Pump work?

Heat Pumps extract heat energy from an external source (air, water, ground or bedrock) and convert this free, natural, renewable energy into heating for your home. The principles involved are the same as in a domestic fridge: fridges absorb heat from inside the fridge and expel it into your kitchen; Heat Pumps absorb heat from the source and bring it into your home.

Will a Heat Pump Heat a building on the coldest winter day?

Yes it will. Thousands of these systems have been installed for many years in some of the coldest parts of the world.

Heat Pump technology was primarily developed in Sweden where the winters are long and harsh so heat pump systems can most definitely cope with British winters, which are relatively mild in comparison. The key to their success is the detailed design and specification process that ensures the system can produce enough energy for the application.

Both types of Heat Pump systems work in a similar method to refrigerators, except in reverse.  Air Source Heat Pumps can extract heat from the air even when temperatures are as low at -15 degrees centigrade. The ground stays at a relatively constant temperature throughout the year so Ground Source Heat Pumps are capable of working all year round.

Will Heat Pumps provide enough hot water for baths, showers and domestic hot water?

With the correct design and equipment, all domestic hot water requirements would be provided by the Air Source or Ground Source Heat Pump throughout the year.

This is explained more on our dedicated Heat Pumps and domestic hot water page.

Can a Heat Pump also be used to cool my property?

To provide cooling, Heat Pumps can be reversed, extracting heat from the home and releasing it outside. If you have an Air-to-Air Heat Pump installed, Heat Pump cooling systems work similarly to air conditioning units. In the UK the default setting on a reversible Heat Pump would be heating. Reversible heat pump systems are designed to work adequately in both modes, however the efficiency is typically slightly less than two separately optimised pumps. If you are looking for an Air-to-Water Heat Pump system it would be necessary to install a fan unit inside your home to circulate cold air within the building.

Only some models of heat pumps can act as both heating and cooling units, so if you have this requirement please do let us know in your enquiry so that the right solution can be designed and installed for you.

Why should I consider a Heat Pump?

Heat Pumps have many advantages over more traditional technologies, the main ones being:

  • Cost efficiencies – Heat Pumps bring savings on current and future fuel costs because they are much more efficient than the traditional alternatives. The latest technology for traditional oil, gas or liquid petroleum gas (LPG) boilers can only return a maximum of 90% efficiency. A heat pump on the other hand can return efficiencies up to 400%.
  • Government Grant Incentive – Boiler Upgrade Scheme (BUS) The Boiler Upgrade Scheme will offer an upfront £5000, or £6000 government voucher given to households to help towards the capital costs of installing clean renewable heat from low carbon technologies such as heat pumps. The scheme will run for 3 years starting April 2022, and the government has set aside a budget of £450 million under this scheme.
  • Environmental – By using natural energy from the air or ground, Heat Pumps produce only a fraction of the CO2 emissions of traditional technologies, hence the reason the Government is so anxious to promote them. 
Additionally, in the case of oil, there can be significant environmental pollution in the case of a spillage or leak.
  • Safety – Heat Pumps eliminate the risk of gas explosions or carbon monoxide poisoning. Traditional oil and gas boilers have to operate at very high water temperatures. This carries with it the risk of burns or scalding from hot water or radiators, especially where young children are around. Heat Pumps are able to operate at much lower, and hence safer, water temperatures. This lower temperature operation also improves system efficiencies.

How is the heat from a Heat Pump distributed around the house?

Existing distribution systems e.g. radiators, under floor heating or a mixture of both, are used for heat distribution in your building. In commercial buildings, air distributed systems can be used.

Do Heat Pumps make much noise?

No, they hum like a large refrigerator. The units we supply have had many years of research and development to minimise any noise.

GSHPs are quieter than ASHPs. This is because they have no need for a fan and there is a reduced compressor power capacity requirement because heat extracted from the ground is generally warmer than that from the air.

ASHP noise is only generated when it is in operation and has been compared to anything from a modern washing machine on a spin cycle to a chest freezer. Any noise generated will largely be minimised by double glazing.

Can a Heat Pump system be placed in an old building?

Yes; systems can be installed into all types of building. For older or more complex buildings more engineering design may be required than for newly constructed ones.

Can I heat a swimming pool with a Heat Pump?

Yes; a system can be designed to either have a dedicated pump for an indoor or outdoor pool or it can be integrated with a heating and hot water system for the whole of your property.

For more information, read our Heat Pumps for Swimming Pools page.

Which manufacturer or installer of Heat Pumps should I choose?

To qualify for any Renewable Government Grants Installers will need to be an approved MCS accredited installer.

We at the Reina Group are MCS accredited installers and will only recommend MCS approved Heat Pumps that are known to be tried and tested for efficiency and reliability. Although we are independent of Heat Pump manufacturers, we are approved partners for the leading manufacturers in the UK including Nibe Energy Systems, Danfoss Heat Pumps, Vaillant, Mitsubishi Ecodan Heating (TEV and Daikin Altherma)


Accreditations in place The Reina Team Contact Us Instant Heat Pump Quote


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